Terms & Conditions

Please read these terms and conditions carefully before using our services.

Last updated: December 5, 2024

1. Agreement to Terms

By accessing and using GameHotels.AT ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

1.1 Acceptance

These Terms and Conditions ("Terms") govern your use of our website located at gamehotels.at (the "Service") operated by GameHotels.AT ("us", "we", or "our").

1.2 Modifications

We reserve the right to modify these Terms at any time. We will notify users of any changes by posting the new Terms on this page. Changes are effective immediately upon posting.

2. Description of Service

2.1 Platform Overview

GameHotels.AT is an online platform that connects users with hotels and accommodations that specialize in gaming and esports facilities. We act as an intermediary between users and hotel partners.

2.2 Service Scope

Our services include:

  • Hotel search and comparison
  • Booking facilitation and management
  • Customer support and assistance
  • Information about gaming facilities and amenities
  • Reviews and ratings platform

3. User Accounts and Registration

3.1 Account Creation

To access certain features of our Service, you may be required to create an account. You must provide accurate, complete, and current information during registration.

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Ensuring your account information remains accurate and up-to-date

3.3 Account Termination

We reserve the right to terminate or suspend your account at any time for violations of these Terms or for any other reason at our sole discretion.

4. Booking Terms and Conditions

4.1 Booking Process

When you make a booking through our platform:

  • You enter into a direct contractual relationship with the hotel
  • We act as an intermediary to facilitate the booking
  • Hotel-specific terms and conditions may apply
  • Confirmation is subject to availability

4.2 Payment Terms

  • Payment methods accepted are displayed during booking
  • Prices are subject to change until booking confirmation
  • Additional fees may apply (taxes, service charges, etc.)
  • Currency conversion rates may fluctuate

4.3 Cancellation and Refunds

Cancellation policies vary by hotel and booking type:

  • Each hotel sets its own cancellation policy
  • Cancellation terms are displayed during booking
  • Refunds are processed according to hotel policies
  • Processing times may vary

5. User Conduct and Responsibilities

5.1 Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful or malicious content
  • Interfere with the Service's operation
  • Attempt unauthorized access to our systems

5.2 Content Guidelines

When posting reviews, comments, or other content:

  • Content must be truthful and based on actual experience
  • No offensive, discriminatory, or inappropriate language
  • No promotional or commercial content without permission
  • Respect privacy of other users and hotel staff

6. Intellectual Property Rights

6.1 Our Content

The Service and its original content, features, and functionality are owned by GameHotels.AT and are protected by international copyright, trademark, and other intellectual property laws.

6.2 User Content

By posting content on our platform, you grant us a non-exclusive, royalty-free license to use, modify, and display such content in connection with our Service.

7. Disclaimers and Limitations

7.1 Service Availability

We strive to maintain continuous service availability but cannot guarantee uninterrupted access. The Service may be temporarily unavailable due to:

  • Scheduled maintenance
  • Technical difficulties
  • Force majeure events
  • Third-party service disruptions

7.2 Information Accuracy

While we strive to provide accurate information, we cannot guarantee the completeness or accuracy of:

  • Hotel descriptions and amenities
  • Pricing and availability
  • User reviews and ratings
  • Third-party content

7.3 Limitation of Liability

To the maximum extent permitted by law, GameHotels.AT shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection and use of your personal information.

9. Third-Party Services

9.1 Hotel Partners

We work with independent hotel partners who are responsible for:

  • Providing accommodation services
  • Maintaining gaming facilities
  • Customer service during your stay
  • Compliance with local regulations

9.2 External Links

Our Service may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites.

10. Dispute Resolution

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Austria, without regard to its conflict of law provisions.

10.2 Jurisdiction

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of Vienna, Austria.

10.3 Alternative Dispute Resolution

Before pursuing legal action, we encourage users to contact us directly to resolve any disputes amicably.

11. Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, or government actions.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

13. Entire Agreement

These Terms constitute the entire agreement between you and GameHotels.AT regarding the use of the Service and supersede all prior agreements and understandings.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

  • Email: legal@gamehotels.at
  • Phone: +43 1 234 5678
  • Address: Stephansplatz 1, 1010 Vienna, Austria

For urgent legal matters, please mark your communication as "Legal - Urgent" to ensure prompt attention.

15. Acknowledgment

By using our Service, you acknowledge that you have read these Terms and Conditions, understand them, and agree to be bound by them. If you do not agree to these Terms, you must not use our Service.