Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last updated: December 5, 2024

1. Introduction

GameHotels.AT ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gamehotels.at and use our services.

1.1 Scope

This Privacy Policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Make a booking or reservation
  • Contact us through our contact form
  • Subscribe to our newsletter
  • Participate in surveys or promotions

2.2 Types of Personal Information

  • Name and contact information (email, phone number, address)
  • Payment information (processed securely through third-party providers)
  • Booking preferences and history
  • Gaming preferences and requirements
  • Communication records with our support team

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our site
  • Referring website
  • Device identifiers

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

  • Process and manage your bookings
  • Provide customer support
  • Send booking confirmations and updates
  • Facilitate communication with hotel partners

3.2 Improvement and Personalization

  • Improve our website and services
  • Personalize your experience
  • Analyze usage patterns and trends
  • Develop new features and services

3.3 Marketing and Communication

  • Send promotional emails and newsletters (with your consent)
  • Inform you about special offers and new hotels
  • Conduct surveys and gather feedback

4. Information Sharing and Disclosure

4.1 Hotel Partners

We share necessary booking information with our hotel partners to facilitate your reservations and ensure a smooth gaming experience.

4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Payment processing
  • Email marketing
  • Website analytics
  • Customer support
  • Data storage and security

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from public authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5.1 Security Measures

  • SSL encryption for data transmission
  • Secure data storage with encryption at rest
  • Regular security audits and updates
  • Access controls and authentication
  • Employee training on data protection

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Restrict processing of your information
  • Data portability
  • Object to processing

6.2 Marketing Communications

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting us directly
  • Updating your preferences in your account settings

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: privacy@gamehotels.at
  • Phone: +43 1 234 5678
  • Address: Stephansplatz 1, 1010 Vienna, Austria

For urgent privacy concerns, please mark your communication as "Privacy - Urgent" to ensure prompt attention.